INFO 450X125

Les conditions générales de service et de vente de Rueidesign.com en vigueur sont rédigées en anglais et disponibles ci-après.

A titre purement indicatif, vous pouvez en consulter une traduction automatisée via Google Translate.
Veuillez bien noter que seule la version en anglais ci-dessous doit être considérée comme étant en vigueur, la traduction automatisée étant par nature approximative.

Overview

This website is operated by RUEI. Throughout the site, the terms “we”, “us” and “our” refer to RUEI. RUEI offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service & Conditions are considered an offer, acceptance is expressly limited to these Terms of Service& Conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service & Conditions. You can review the most current version of the Terms of Service & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Section 1 – Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information will be managed through external secured payment gateways and will never be asked or stored by us.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 – Accuracy, Completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 – Modifications to the service and prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 – Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

All of our products and printed on demand and shall therefore be considered as cutomized.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. Nevertheless, all products images used on this website are mockups. As a result, and also due to printing on demand technologies, artprint color and placement/cropping may slightly vary on actual product. We cannot guarantee that your computer monitor’s display of any color will be accurate.

All-over-print specific disclaimer : Our dye sublimation printing for T-shirt and Tanks tops is not a cut & sew process, meaning we cannot guarantee accurate placement for graphics on our sublimation t-shirt, tank top, etc… Also, white streaks/creasing cannot be avoided with our sublimation process. Such marks will appear and are most common under the arms of the garments and near stitching (sides, collars, shoulders, etc). Kindly keep in mind that no returns shall be accepted regarding any of the previous motives as such products could not not be considered faulty or defective !

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 – Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address so that we can complete your transactions and contact you as needed.

Section 7 – Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 8 – Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 9 – User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 10 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 – Errors, Inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 – Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 13 – Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall RUEI, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 14 – Indemnification

You agree to indemnify, defend and hold harmless RUEI and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 15 – Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 – Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 17 – Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 – Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Taiwan.

Section 19 – Changes to Terms & Conditions

You can review the most current version of the Terms & Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.

Section 20 – Contact Information

Questions about the Terms & Conditions should be sent to us using our Contact Form

La politique de confidentialité de Rueidesign.com est rédigée en anglais et disponible ci-après.

A titre purement indicatif, vous pouvez en consulter une traduction automatisée via Google Translate.
Veuillez bien noter que seule la version en anglais ci-dessous doit être considérée comme étant en vigueur, la traduction automatisée étant par nature approximative.

Website visitors

Like most website operators, Rueidesign.com collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Rueidesign.com’s purpose in collecting non-personally identifying information is to better understand how Rueidesign.com’s visitors use its website. From time to time, Rueidesign.com may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Rueidesign.com also collects potentially personally-identifying information like Internet Protocol (IP) . Rueidesign.com only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that users IP addresses and email addresses are visible and disclosed to the administrators of Rueidesign.com

Gathering of Personally-Identifying Information

Certain visitors to Rueidesign.com choose to interact with Rueidesign.com in ways that require Rueidesign.com to gather personally-identifying information. The amount and type of information that Rueidesign.com gathers depends on the nature of the interaction. Those who engage in transactions with Rueidesign.com are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Rueidesign.com collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Rueidesign.com. Rueidesign.com does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

Rueidesign.com may collect statistics about the behavior of visitors to its websites. Rueidesign.com may display this information publicly or provide it to others. However, Rueidesign.com does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Rueidesign.com discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Rueidesign.com’s behalf or to provide services available at Rueidesign.com’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Rueidesign.com’s websites, you consent to the transfer of such information to them. Rueidesign.com will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Rueidesign.com discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Rueidesign.com believes in good faith that disclosure is reasonably necessary to protect the property or rights of Rueidesign.com, third parties or the public at large. If you are a registered user of an Rueidesign.com website and have supplied your email address, Rueidesign.com may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Rueidesign.com and our products. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Rueidesign.com takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Rueidesign.com uses cookies to help Rueidesign.com identify and track visitors, their usage of Rueidesign.com website, and their website access preferences. Rueidesign.com visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Rueidesign.com’s websites, with the drawback that certain features of Rueidesign.com’s websites may not function properly without the aid of cookies.

Business Transfers

If Rueidesign.com, or substantially all of its assets, were acquired, or in the unlikely event that Rueidesign.com goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Rueidesign.com may continue to use your personal information as set forth in this policy.

Ads

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Rueidesign.com and does not cover the use of cookies by any advertisers.

Privacy Policy Changes

Although most changes are likely to be minor, Rueidesign.com may change its Privacy Policy from time to time, and in Rueidesign.com’s sole discretion. Rueidesign.com encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Tous les produits vendus sur Rueidesign.com sont imprimés à la demande et donc en d’autres termes personnalisés ; c’est pourquoi une politique de retours stricte est appliquée.

 

Avant tout, contactez-nous !

Toute réclamation relative à une demande de retour doit nous être communiquée et pré-autorisée, au moyen du Formulaire de Contact disponible sur rueidesign.com. Nous vous remercions de ne procéder à aucun retour sans nous avoir contactés au préalable.

 

Pas d’échanges !

Les clients qui auraient des remords ou souhaiteraient changer la taille ou la couleur d’un article après avoir validé leur commande ne pourront pas être remboursés, et ce dans la mesure où tous nos produits sont imprimés à la demande. Gardez la tête froide avant de commander et n’hésitez pas à nous contacter en amont de votre décision d’achat si vous avez besoin de conseils ou de renseignements.

 

Articles pouvant faire l’objet d’un retour

Seuls les produits défectueux sont éligibles à un retour. Ce type de réclamation doit être transmis via le Formulaire de contact disponible sur rueidesign.com. Nous vous demanderons de nous communiquer une ou plusieurs photos afin de pouvoir analyser le problème rencontré. Si votre demande est justifiée, nous vous proposerons la ré-expédition gratuite d’un nouveau produit, sans ouverture de droits à une autre forme d’indemnité.

Toute réclamation relative à un article défectueux devra nous être soumise dans les 21 jours suivant la réception du produit.

 

Paquets perdus durant le transport

Toute réclamation doit nous être communiquée dans les 21 jours suivant la date estimée de livraison.

 

Adresse Incorrecte / Colis non réclamés

Si vous nous communiquez une adresse qui serait considérée comme insuffisante/erronée par le transporteur pour assurer la livraison, ou bien si vous refusez le colis  – ou ne le récupérez pas en cas de mise à disposition-, votre commande nous sera retournée. Les frais de ré-expédition à votre adresse seront alors à votre charge après que vous nous ayiez communiqué une adresse de livraison rectifiée et conforme. Vous disposerez de 21 jours à compter de la notification par nos soins du retour du colis à l’expéditeur pour nous communiquer une adresse rectifiée et procéder au règlement des frais de ré-expédition. Dans le cas contraire, nous considérons que vous avez définitivement renoncé aux articles concernés, sans ouverture de droits à une quelconque forme de compensation ou de remboursement.

Délais de fabrication

Tous nos produits sont imprimés à la demande et traités individuellement à Los Angeles, en Californie ou en Caroline du Nord. Pour cette raison, ils nécessitent un temps de traitement particulier.

Il nous faut habituellement entre 2 et 7 jours ouvrables pour créer des produits textiles (t-shirts, etc…) et entre 2 à 5 jours ouvrables pour les autres produits (posters, etc…). S’ajoutera ensuite le délai de livraison. La vitesse et les prix du transport varient en fonction des produits commandés, du mode d’expédition retenu et de la destination.

Plus de 97% de nos commandes sont expédiées dans les 5 jours ouvrables suivant la validation de votre commande. Plus de la moitié de nos commandes sont expédiées en 3 jours ouvrables ou moins.

 

Délais de livraison indicatifs

A ajouter au délai de fabrication

DESTINATIONSTANDARDEXPRESS
USA3 à 5 jours ouvrables via USPS
3 à 8 jours ouvrables via FedEx SmartPost
1 à 3 jours ouvrables via FedEx
Canada5 à 10 jours ouvrables sans suivi
4 à 8 jours ouvrables avec suivi
1 à 5 jours ouvrables via FedEx
Monde10 à 20 jours ouvrables sans suivi
7 à 16 jours ouvrables avec suivi
1 à 5 jours ouvrables via FedEx

Le délai de livraison exact pourra s’avérer plus long ou plus court selon la destination. Durant l’achat en ligne, il vous sera demandé de choisir une méthode d’expédition et ce fonction de la destination du colis.

 

Droits, taxes et frais de Douane

Les colis expédiés en dehors des USA peuvent faire l’objet de droits, taxes et frais de douane.

Les éventuels droits, taxes et frais de douane ne sont pas inclus dans nos prix ou dans les frais d’expédition. Ils relèvent toujours de votre responsabilité et sont mis à la charge du destinataire.

Nous vous invitons à vérifier avec le bureau des douanes de votre pays quels sera le montant de ces frais avant de passer votre commande.

Les colis à destination de la Californie et de la Caroline du Nord se verront appliquer la taxe sur les ventes (sales tax) en vigueur, et ce dans la mesure où nos produits sont fabriqués et expédiés depuis la Californie ou la Caroline du Nord.

Expédiez-vous à l'international ?

Nous n’expédions pas à destination de Cuba, l’Iran et la Corée du Nord. Nous expédions à l’international à destination de l’ensemble des autres pays !

Les colis expédiés en dehors des USA peuvent faire l’objet de droits, taxes et frais de douane.

Les éventuels droits, taxes et frais de douane ne sont pas inclus dans nos prix ou dans les frais d’expédition. Ils relèvent toujours de la responsabilité et sont mis à la charge du destinataire.

Nous vous invitons à vérifier avec le bureau des douanes de votre pays quels sera le montant de ces frais avant de passer votre commande.

Quels modes d'expédition proposez-vous ?

Au moment de la commande, plusieurs modes d’expédition vous seront proposés, offrant des délais compris entre 1 et 8 jours ouvrables pour les USA (et entre 1 et 20 jours ouvrables pour les expéditions à l’international), et ce fonction du transporteur et du niveau de service que vous choisirez.

Nous n’expédions pas à destination des Boîtes Postales aux USA, mais cela est possible à destination de certains pays. Nous ne procèderons pas au remboursement des frais d’expédition via FedEx si l’adresse indiquée correspond à une Boîte Postale aux USA.

Dans combien de temps vais-je recevoir mon colis ?

Fabrication: Le délai habituel de fabrication est compris entre 2 et 7 jours ouvrables. Vous serez informé dès que votre commande aura été produite et expédiée. En fonction de circonstances particulières et des niveaux de stocks, le délai de fabrication pourra s’avérer plus long qu’habituellement.

Expédition: Plusieurs modes d’expédition vous seront proposés lors de la commande – de 1 et 8 jours ouvrables pour les USA et de 1 à 20 jours ouvrables pour les commandes à l’international, et ce fonction du transporteur et du niveau de service que vous aurez sélectionné.

Quels moyens de Paiement acceptez-vous ?

Tous les paiements sont traités par Paypal ; l’ouverture d’un compte Paypal n’est pas requis et vous pourrez dans la plupart des cas utiliser votre carte de débit ou crédit Visa, Mastercard, Amex ou autre.

Nous ne vous demanderons jamais d’informations relatives à votre carte de débit ou crédit, puisque le paiement est entièrement effectué via le service sécurisé de Paypal.

Y'a t'il des droits ou frais de douane à payer ?

Les colis expédiés en dehors des USA peuvent faire l’objet de droits, taxes et frais de douane.

Les éventuels droits, taxes et frais de douane ne sont pas inclus dans nos prix ou dans les frais d’expédition. Ils relèvent toujours de votre responsabilité et sont mis à la charge du destinataire.

Nous vous invitons à vérifier avec le bureau des douanes de votre pays quels sera le montant de ces frais avant de passer votre commande.

Les colis à destination de la Californie et de la Caroline du Nord se verront appliquer la taxe sur les ventes (sales tax) en vigueur, et ce dans la mesure où nos produits sont fabriqués et expédiés depuis la Californie ou la Caroline du Nord.

Que faire si un produit est endommagé lors du transport ou défectueux ?

Nous vous demanderons une ou des photos pour nous assurer que l’article en question est bien endommagé ou défectueux. Merci de nous contacter en utilisant notre formulaire de contact. Après validation de votre réclamation, nous vous re-expédierons un nouveau produit et ce sans aucun frais pour vous.

Quelles encres utilisez-vous pour l'impression textile ?

Nos produits d’habillement sont réalisés avec la technologie d’impression la plus récente. Qui plus est, nos encres sont à base d’eau et respectueuses de l’environnement. Le résultat au toucher est plus doux que celui de la technologie traditionnelle de sérigraphie, mais tout aussi durable.

Nous utilisons des encres CPSIA (Consumer Product Safety Improvement Act), obligatoires pour l’impression d’articles textiles destinés aux enfants de 12 ans et moins.

Je dispose de combien de temps pour vous soumettre une réclamation ?

Nous vous invitons à consulter notre politique de retours ci-dessus